A Message from our CEO
“As we close out another decade, we are proud to report that 2019 was another successful year for Capstone Health Alliance! We have set new standards for savings impact and have continued to provide best in class service to our members. We are proud of what we achieved with the support of our membership and Premier, Inc. I hope you enjoy this short video highlighting our accomplishments in 2019.”
Tim Bugg
President & CEO
2019 Highlights
NEW
Acute Members
Health
SYSTEMS
HOSPITAL
Members
NEW
Contracts Signed
TOTAL
Supply Spend
SAVINGS AND VALUE
Impact across Capstone Membership
Largest savings in Capstone History
INCREASE
Of total contracts in portfolio
NEW LOCAL
Agreements
UNIQUE
Suppliers
UNIQUE
Contract Categories
VALUE-ADDED
Agreements in Contract Portfolio
Capstone Is...
300 Hospitals representing more than 140 Health Systems across 23 States. We have over 37,000 licensed beds across our acute care membership.
Beyond healthcare, Capstone also represents over 25,000 non-acute and business & industry members.
Our members make up a total of $7.0 Billion of Premier Contract Spend and $10.0 Billion in total Supply Chain Spend.
In 2019, our members realized a 12:1 Return on Investment.
In 2019, we welcomed 4 New Members
Our 2019 Contracting Strategy
FACILITATE
committee meetings for concise and timely communication and education.
SUPPORT
our members by serving as a trusted resource and providing unbiased financial analysis and clinical documentation.
PARTNER
with reputable suppliers to deliver not only cost savings but unsurpassed service and support to all members, regardless of size or geographic location.
EXPLORE
education opportunities, utilization trends and share best practices to help our members be more effective and efficient.
COLLABORATE
with relevant associations and industry experts to gather valuable information to guide and assist our members in their cost, quality, and outcomes improvement initiatives.
DELIVER
cost savings and value to our members by negotiating preferred pricing agreements in recognition of our aggregate spend. Members have access to a comprehensive portfolio of products and services while maintaining purchasing autonomy.
Member Collaboration
Member-led councils and committees ensure that Capstone is investing resources in projects that provide the most value to the membership.
The focus for 2019 for the lab committee was education, while the contracting process for lab agreements was managed by the Capstone Contract Oversight Council (COC) comprised of supply chain leaders. The COC reviewed potential lab agreements in twelve categories, allowing Capstone to successfully launch new agreements or enhancements with estimated savings and value exceeding $5M. In addition to our focus on providing cost savings and no-cost education for our members, Capstone worked to improve communication to the lab directors and teams by creating a newsletter for committee members that highlights completed contracts, educational sessions, and opportunities to collaborate on hot topics. The committee also met face to face during the Annual Forum for an educational session conducted by CAP to help members avoid the most common deficiencies.
The Pharmacy Committee targeted key pharmacy issues identified by our membership including regulatory, blood products, vaccines, and 503B compounding. Communication with our members included weekly email updates with the latest Capstone agreements and Premier product additions, deletions and price changes; quarterly pharmacy work group webinars, and periodic webinars to detail specific new contracts or complex communications. The Capstone Annual Forum provided face to face peer interaction and specific Workgroup sessions. These mechanisms help pharmacy personnel stay abreast of the rapidly changing pharmaceutical market.
Data Services
Accurate and detailed data is critical for our members’ process of selecting appropriate products and services. To support our members, we place great emphasis on providing accurate and timely data. Capstone’s team of data analysts are unique, not only in their advanced data analytics capabilities, but in their combined healthcare experience of greater than twenty-five years.
In 2019, our Data Services team focused on providing financial impact statements for new agreements based on each member’s individual spend, as well as a view of the overall impact to our alliance. In addition, our team consistently cross referenced reports to provide financial analysis of product alternatives, as well as market basket reviews to ensure that Capstone members were accessing the correct pricing.
Potential Member Market Baskets
Pharmacy Impact Statements
Contract Oversight Council Impact Statements
Current Member Market Baskets
Member Scorecards
Field Services
Capstone’s field services team serves as a valuable resource to our hospital members by providing support in several areas including assistance with identified potential cost savings, price activation assistance, and price discrepancy resolution. In 2019, the field team met face to face with hospital members in Supply Chain, Pharmacy, and Lab to discuss opportunities that are specific to each member’s area of responsibility. The Field Team serves as supply chain subject matter experts and dedicated resources for the Capstone membership.
Served as lead on implementation for the following new members: Moffit Cancer Center, Consolidated Supply Chain Services, West Feliciana Hospital, and Adventist HealthCare
Supported members by serving as a dedicated resource for our membership for all initiatives and providing support on Premier tools and initiatives.
Member Services
Capstone Member Services provides exceptional focus to our members by identifying and implementing improvements and expansions of service programs to provide additional value to our members. We do this through 3 Core Foundations:
- Education
- Recognition
- Open Feedback
Education
- Contracting Compliance 101
- Leadership 101: The Power of Mentoring
- Leadership 201: Importance of your Inner Circle
- Medical Terminology 101
- Negotiation 101 & 201
- Purchased Services 201
- Terms & Conditions 101
- Value Analysis 401
As the next generation begins to take over supply chain, Capstone saw a need to Empower Future Leaders who have an interest in expanding their knowledge for the advancement of healthcare. With the help of a newly devised council of industry leaders in supply chain, the idea to develop a leadership institute was cultivated.
Established in 2019, the Capstone Leadership Council worked on course structure, content creation, and developed the application process. The Council reviewed applications and a class of 17 Capstone members were selected to be the Capstone Leadership Institute’s Inaugural Class of 2020.
Courses began in January 2020.
Member Recognition
The engagement of our thriving membership is what continues to elevate our organization. The I Am Capstone initiative highlights the savings, value and quality members achieve through our partnership with leading suppliers.
This year 12 Member Hospitals and 14 Supplier Partners were recognized highlighting a combined total of more than $1.5M annually.
Member Feedback
2019 Annual Survey
Making an Impact
Partnering with local organizations to raise awareness and support our community is a priority for the Capstone team.
Throughout the year, we have worked with the United Way of Asheville, Council on Aging, Montreat College, Coach’s Quest, Western Carolina Medical Society, the Bellwether League and our partners at the Asheville Area Chamber of Commerce, Henderson County Chamber, Greenville Chamber, and Fletcher Area Business Association.
In August, we invited our community partners to join us as we celebrated the Grand Opening of our new offices in Fletcher, NC.
As a team, Capstone invested over $18,000 in charitable donations and volunteer hours.
2019 Annual Forum
Each year, Capstone hosts an Annual Forum designed to Cultivate learning and education, Connect our members and business partners, and work to move the needle on healthcare costs through Collaboration.
Attendees had their minds stimulated through education sessions, networking opportunities, and world-class speakers. Our goal is for each attendee to leave with a fresh outlook and drive to make a personal impact on the future of healthcare.
Thank You
“Thank you to our Capstone Health Alliance team whose continued unparalleled support of our members made 2019 a fantastic year!“
Tim Bugg
President & CEO
