At Capstone Health Alliance, the strength and performance of our alliance is a direct function of the men and women who lead it.
Tim Bugg, CMRP
PRESIDENT & CEO
Tim Bugg is the President & CEO of Capstone Health Alliance and one of the pioneers that began the program back in 2000. Leading the organization on its journey to bring the former group purchasing program of the WNC Health Network to new heights with greater value to its entire membership, Tim has full corporate oversight of both Capstone Health Alliance and Capstone Solutions Inc.
Alongside Capstone’s now Chief Operating Officer, Mark Landau, and Mission Health System’s Executive Director of Materials Management, Bill Myers, Tim was an integral part in forming the group purchasing program with the intent to help the 16 hospitals in Western North Carolina identify new ways to reduce cost while ensuring quality and patient satisfaction. Through dedicated leadership and a unique vision, Capstone’s footprint now extends across 23 states and has become a significant partner for acute hospitals, continuum of care facilities, and the business and industry markets.
Tim joined the WNC Health Network in January 2007 as its Vice President of Member Services. Prior to 2007 Tim was a contracted employee for the Network for several years while serving as the Director of Materials Management in one of the Network’s member hospitals. Over the years, Tim has served many roles within the Network’s Group Purchasing program including: managing member C-Suites relationships; member recruitment and retention in the acute and non-acute markets; contracting in Information Technology, Administrative Services and other selective Materials Management agreements; New Program Development; Member Communications; Field Services; the Resource Management Program; Budgeting and Strategic Planning; and oversight of the Food Program.
Tim’s primary expertise is in all aspects of supply chain, group purchasing, operations, process efficiencies, strategic planning, vision, culture, and leadership.
Tim has almost 30 years of experience in the supply chain field with more than 20 years in healthcare including 11 years as the Director of Materials Management for CarePartners Health Services in Asheville, NC, and has led several private consulting engagements within the non-acute healthcare sector though his private company.
Tim graduated Magna Cum Laude from Montreat College; is a Certified Materials and Resource Professional (CMRP); A member of the Council of Supply Chain Executives; a current member of the HSCA Board of Directors; and a member of the IDN Summit Advisory Board. Previously, Tim served 8 years on the Board of Directors of the NC chapter of AHRMM (NCAHRMM) serving as President in 2005 & 2006, is a past member of the AHRMM Membership and Chapter Committee and has been intricately involved since 2002 in various aspects of the Premier sourcing process including service on the Nursing, Continuum of Care, and ASCEND Oversight Committees. Tim also serves with the local chapter of the United Way, Vistage CEO Group, and is the founder and President of the girl’s fastpitch organization, WNC Extreme. Tim has been published and quoted in several industry articles.
CHIEF OPERATING OFFICER
As Chief Operating Officer of Capstone Health Alliance, Mark is responsible for all contract management and analytics. In addition, Mark works alongside Tim Bugg, Capstone President & CEO, in the development and operations of the organization.
Mark joined the WNC Health Network full time in January 2004. Prior to 2004, Mark worked on contract for the Network in a part time capacity. Mark was one of the pioneers of the Network’s Group Purchasing Program and was key in its development along with Tim Bugg and Mission Health System’s Executive Director of Materials Management, Bill Myers. Mark’s primary roles with the Network included oversight of contracting and coordination of workgroups with med/surg, pharmacy and laboratory. Working in collaboration with Tim Bugg, Mark has played an intricate role in the growth and success of what the WNC Health Network Group Purchasing Program (and now Capstone) has become.
Mark has more than 34 years of experience in the supply chain field. Prior to joining the WNC Health Network, Mark was Corporate Director of Materials Management for WestCare Health System from 1998 – 2004, and held various positions in Materials Management with the Florida Hospital Medical System in Orlando, FL from 1983 – 1998.
Mark received his Bachelor’s degree in Criminal Justice from the University of Central Florida. He has been intricately involved in various aspects of the Premier sourcing committees & sub-groups and is a former Vice President of the Orlando Jaycees Board of Directors.
CHIEF CUSTOMER OFFICER
Jackie Dula is the Chief Customer Officer for Capstone Health Alliance, a regional Group Purchasing Organization and owner and certified sponsor in Premier. Jackie’s responsibilities include oversight of marketing and branding activity, C-Suite relationships, business development, strategic planning and strategic partners. She works closely with the contracting team and strategic sourcing to drive savings and value for the membership. Jackie joined Capstone Health Alliance in 2016 in a Director role working primarily on development of the purchased services portfolio. Prior to Capstone, Jackie worked in health management, population health and predictive modeling for a regional third party administrator. Her experience also includes serving as Vice President of Planning and Business Development for a group of post-acute continuum providers in Asheville, NC.
Jackie previously served for 9 years as the Director of Health Management for Crescent Health Solutions, a regional Third Party Claims Administrator and Provider Network primarily working with self-funded employer benefit plans. She was responsible for clinical and customer service staff providing health management and wellness plans for employers, new business development, marketing, sales, customer retention and public relations as well initiating special projects including process redesign. She worked extensively in population management including predictive modeling and related analytics.
Prior to joining Crescent, Jackie was Vice President of Planning and Business Development at CarePartners Health Services, also based in Asheville, where she served on the senior management and leadership teams for the organization. Her responsibilities included oversight of all external marketing and sales, business development, strategic planning and new business ventures for a post-acute health system including inpatient and outpatient rehabilitation, home health and hospice care. She additionally had responsibility for customer and client relations, managed care contracting, and all related partnerships. She was trained in lean operational improvement tools and participated in multiple lean process redesign events during her 12 year tenure.
Jackie holds a BS degree in with a double major in Business Marketing and Communication Studies/Public Relations from the University of North Carolina at Greensboro and a Master’s in Business Administration from Western Carolina University. She has been involved with the United Way of Asheville and Buncombe County for over 20 years in various roles including Board member, Grants and Admissions committee chair, Health Funding council chair, CarePartners campaign chair and is currently serving on the Community Investment committee. She is board secretary for the Western North Carolina Association of Health Underwriters and board secretary for the North Henderson High School Band Boosters. She has served as Chair for the Arthritis Foundation’s annual Jingle Bell Run and is involved with the Asheville Chamber of Commerce. She is licensed by the North Carolina Department of Insurance as a Life and Health agent and is a graduate of the Leadership Asheville Program.
SENIOR VICE PRESIDENT, SUPPLIER RELATIONS & CONTRACTING OPERATIONS
Robin Lincoln, Senior Vice President, Contracting Operations, of Capstone Health Alliance, has been with Capstone since 2009. Robin’s responsibilities include the development, implementation, and ongoing process improvement for contracting strategies and operations for the Alliance. Robin works closely with the Capstone contracting team in contract negotiations, and also leads the development of effective implementation strategies designed to provide timely and relevant information to the Capstone membership and create maximum opportunity for Capstone’s supplier partners. Robin leads the membership council that reviews and approves of all contract strategies, and also provides oversight and direction to the contract analyst team that compiles the data and runs analytics for Capstone’s healthcare members.
Robin previously served as the Director of Synergy Health Group, a regional aggregation group based out of Johnson City, TN and owned by Mountain States Health Alliance. During its first three years of existence, Synergy documented savings of over $1.5 million for the group of Northeast Tennessee hospitals, and also led collaboration efforts for the membership to supplement their quality control programs and efforts to reduce readmissions.
Prior to joining Synergy, Robin was Vice President and COO of Wilson Pharmacy and PNS Institutional, a regional privately-owned closed-door, retail, and compounding pharmacy chain. Before transitioning in to healthcare, Robin served as Vice President and General Manager of The Faneuil Group, an international research and marketing company based out of Boston, Mass, where she held various leadership, account management, and operations roles over the course of ten years.
Robin holds a BS degree in Computer Science from East Tennessee State University, and has served on numerous not-for-profit boards in Johnson City, TN, including United Way, Girls Inc., and the Dawn of Hope, a facility dedicated to serving developmentally-disabled adults. Robin is a graduate of the Johnson City Washington County Chamber of Commerce Leadership program, and previously served on the Government Relations Board for the Chamber of Commerce in Johnson City, TN. Robin is an avid outdoor enthusiast and enjoys running, skiing, biking, and hiking with her husband and two daughters.
VICE PRESIDENT, FINANCE & CORPORATE COMPLIANCE
Sonya McCall is the Vice President of Finance & Corporate Compliance at Capstone Health Alliance. Sonya joined the alliance in June of 2013 when the group purchasing department was still under the umbrella of the WNC Health Network. When the organizations split in October 2013, Sonya was instrumental in helping form Capstone Health Alliance. Since then, Sonya has been responsible for financial statements, payroll, human resources, budgeting, banking, taxes & audits for both companies. She is also responsible for corporate compliance of related laws and regulations.
Prior to joining Capstone, Sonya worked for a number of healthcare systems in Western North Carolina including Greenville Hospital System, Mission Health System, and CarePartners. Her positions included, Business Analyst II, Internal Auditor & Senior Financial Analyst, and Accounting Supervisor. She performed financial reviews, physician compensation for practices accumulating to over $119 million in revenue, prepared the Finance Package of systems greater than $800 Million, and was an interim CFO.
Preceding her time in healthcare, Sonya worked at two separate accounting firms as a Senior Financial Auditor leading a team of CPA’s that performed financial audits for various companies and organizations. She was also the Director of Accounting at Brevard College in Brevard, NC, where she was responsible for not only reporting, but policy and human resources.
Since 1997, Sonya has been a Certified Public Accountant in North Carolina. She obtained her Bachelor’s Degree from UNC Asheville in Accounting where she graduated with Distinction and a Master’s Degree in Health Sciences Management from Western North Carolina.
Sonya is a member of the AICPA (American Institute of Certified Public Accountants), NCACPA (North Carolina Association for Certified Public Accountants), and SHRM (The Society for Human Resource Management). She has also worked on the Healthcare Industry committee for the NCACPA.